IT Support Services
At Black Hat we support your IT, technology warranties and industry specific systems as part of our continuing commitment to provide you with a superior alternative. Black Hat’s hardware & software maintenance service provides a comprehensive array of support services to assist in the repair of all types of branded and unbranded Server, Desktop, Laptop & Peripherals including Monitors and Printers. The Services are designed to meet the budgetary demands of all customers from Large Enterprises to Small set-ups, who require the guarantee of repairs for their IT Equipment.
Our Hardware Maintenance Services will help simplify management, cut costs and boost performance with onsite and remote services from a single source – minimizing your expenditure while maximizing the performance of your IT equipment.
The arrays of services offered are:
- Annual Maintenance Agreement with Parts & Labor
- Annual Maintenance Agreement without Parts
- Per-Call On-Site Support & Services
- Carry-in Equipment Repair & Diagnostic Services
- Provisioning of Resident Engineer(s) for Support & Services
Most of our technical resources are former employees of world’s leading IT manufacturer having prestigious IT industry certifications and trainings to fulfill the business expectations of our valued customers. Salient features of Black Hat’s Hardware Maintenance Services include:
- Dedicated Service Desk
- Preventative Maintenance & Health check options
- Up to 24x7x365 Priority 1 Support
- Choice of Response Times
- Highly skilled & qualified engineers
- Spare Parts for all branded and un-branded systems
Managed (IT) Support Services
As technology races towards the future at lightning speed and the number of devices and ways we connect become astronomical, it is almost impossible for your IT department to keep up.
How can they know about the latest hardware solutions and how to maximize your IT budget while keeping everything running smoothly on what will soon be out of date infrastructure?
You can do it differently with our IT Managed Services. We are experts at technology and it is our business to keep up with every trend and new development. That way we can keep our customers networks running at an optimal level at all times.
When you compare our services to maintaining an in-house IT department we are significantly more cost effective because:
• You can expand and contract IT Managed Services to suit the season and your requirements;
• You will always have access to the latest knowledge without the expense of upskilling;
• With our professionalism you are always a priority. We fix issues urgently whilst recommending systems to avoid them happening again;
• You get to spend your time running your business not distracted with business threatening IT problems.
Having your IT system down can cost you money and valuable customers. Not having appropriate network security can send you out of business.
We have 24 hour support so that your issues are solved immediately.
We can take care of it all for you! Contact us and find out how.